STORE POLICY
RETURN + REFUND
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Returns only apply to pre-made items. (meaning if you see a LEAD TIME on a product page, means it's not been made yet)
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You have 14 days to return an order after the receiving date. Please contact us or email us at hello@knoette.com for the reason of return.
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The cost of return will be covered by buyer.
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You are responsible if any damages incur to the item during shipment, therefore, we strongly recommend the item be sent back well packaged.
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We also strongly advice returned item/s to be sent via registered post, as in the event the item is lost, we reserve the right to not process the refund. Kindly please inform us on the tracking number.
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No return and refunds will be applied to custom orders, as these are uniquely knotted to preference and style.
DELIVERY
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Only courier services for local (Singapore) delivery.
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You should receive your order 2-3 days upon receiving your email of delivery.
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Option to pick up is also available!
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Delivery of custom orders will be privately made between buyer and seller especially if your order is of bigger volume.
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Overseas delivery is now available via Singpost.
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Singapore Post Ordinary Mail is unregistered mailing which will not be insured.
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Singapore Post Registered Mail will be insured.
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if you have any further feedback or inquiries for us, please contact us or email us at hello@knoette.com.
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